Network Tech I

Posted 6 years ago

Basic Function and Scope of Responsibilities:

  • Maintain relationships with existing clients and forge relationships with new/prospective clients while applying the established “Code of Ethics”. Project a positive and professional image toward clients and the public at large.

Principal Responsibilities:

  • Project a positive and professional image toward clients and the public at large.
  • Complete client computer, server, and network based LAN and WAN troubleshooting, repair and deployments as directed, to include appropriate documentation.
  • Respond to Help Desk / Technical Support requests, on-site, remote, and on phone, as needed, to include appropriate documentation
  • Prep network devices for installation with deployment team.
  • Maintain required Technical Certifications as needed.
  • Assist with In-house user Technical Support.
  • Complete monthly training and webinars as required.
  • Perform other job-related duties as assigned

Education Requirements:

  • HS Diploma or GED
  • Vocational School or some college courses
  • Associate’s Degree, Trade or Technical School (preferred)

Required Skills and Experience:

  • CompTIA A+, CompTIA Network+
  • Be a self-starter, work independently and follow instructions.
  • Experience in proper technical communication with customer / system user.
  • Experience in proper research of technical issues and their resolutions.
  • Experience in Help-Desk tools and proper documentation.
  • Experience in the use of Multiple Operating Systems. – Windows, Linux, Mac
  • Experience in PC / Server Hardware evaluation, configuration, troubleshooting, and testing.

Preferred Skills & Technical Certifications:

  • Microsoft MCP

Job Type:

  • Full-time

Physical surroundings:

  • PBX Phone, Computer Network, Copier, Fax, Various Software Packages, Various Test Equipment

Physical Effort:

  • Lifting up to 70lbs to assist in product delivery.


  • Occasional

Extensive Hours:

  • Occasional Over-time “As-Needed”

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