Basic Function and Scope of Responsibilities:

• Maintain relationships with existing clients and forge relationships with new/prospective clients while applying the established “Code of Ethics”. Project a positive and professional image toward clients and the public at large.

Principal Responsibilities:

• Project a positive and professional image toward clients and the public at large.
• Complete client computer, server, and network based LAN and WAN troubleshooting, repair and deployments as directed, to include appropriate documentation.
• Respond to Help Desk / Technical Support requests, on-site, remote, and on phone, as needed, to include appropriate documentation
• Prep network devices for installation with deployment team.
• Maintain required Technical Certifications as needed.
• Assist with In-house user Technical Support.
• Complete monthly training and webinars as required.
• Perform other job-related duties as assigned

Education Requirements:

• HS Diploma or GED
• Vocational School or some college courses
• Associate’s Degree, Trade or Technical School (preferred)

Required Skills and Experience:

• CompTIA A+, CompTIA Network+
• Be a self-starter, work independently and follow instructions.
• Experience in proper technical communication with customer / system user.
• Experience in proper research of technical issues and their resolutions.
• Experience in Help-Desk tools and proper documentation.
• Experience in the use of Multiple Operating Systems. – Windows, Linux, Mac
• Experience in PC / Server Hardware evaluation, configuration, troubleshooting, and testing.

Preferred Skills & Technical Certifications:

• Microsoft MCP

Job Type:

• Full-time

Physical surroundings:

• PBX Phone, Computer Network, Copier, Fax, Various Software Packages, Various Test Equipment

Physical Effort:

• Lifting up to 70lbs to assist in product delivery.

Travel:

• Occasional

Extensive Hours:

• Occasional Over-time “As-Needed”