Basic Function and Scope of Responsibilities:

• Maintain relationships with existing clients and forge relationships with new/prospective clients while applying the established “Code of Ethics”. Project a positive and professional image toward clients and the public at large.

Principal Responsibilities:

• Project a positive and professional image toward clients and the public at large.
• Complete In-house PC based diagnosis, repair recommendations, and repairs as directed.
• Complete Help Desk / Technical Support tasks, in-person and on phone, as needed.
• Complete repair, support, and project related documentation. (Paper / Digital)
• Prep Domain based Network Installation with Network Engineering staff.
• Maintain required Technical Certifications as needed.
• Assist with In-house user Technical Support.
• Complete one (1) monthly online or workshop based technical training session.
• Perform other job-related duties as assigned

Required Skills and Experience:

• CompTIA A+
• Be a self-starter, work independently and follow instructions.
• Experience in proper technical communication with customer / system user.
• Experience in proper research of technical issues and their resolutions.

• Experience in the use of Multiple Operating Systems. – Windows, Linux, Mac
• Experience in PC / Server Hardware evaluation, configuration, troubleshooting, and testing.

Preferred Skills & Technical Certifications:

• Knowledge of modern office procedures and methods including telephone communications
• CompTIA Network+, Microsoft MCP

• Use of Common Office systems and Equipment
• Experience in Help-Desk tools and proper documentation.

Job Type:

• Full-time and Part-time

Physical surroundings:

• PBX Phone, Computer Network, Copier, Fax, Various Software Packages, Various Test Equipment

Physical Effort:

• Lifting up to 70lbs to assist in product delivery.

Extensive Hours:

• Occasional Over-time “As-Needed”